Terms of Service

Avico Health, Inc. ("Avico Health," "we," "us," or "our") provides a software platform designed to help healthcare practices automate front-office and administrative workflows, including referrals, insurance benefit verification, patient engagement, and prior authorization processes, along with related websites, applications, and services (collectively, the "Services").

The Services are intended for business and professional use only by healthcare organizations ("Clients") and their authorized personnel ("Authorized Users").

By:

• Visiting our website, or
• Accessing or using the Services,

you represent that you have read, understood, and agree to be bound by these Terms.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

Enterprise Agreements

If a Client has entered into a written agreement signed by Avico Health governing the Services, such as a master services agreement, order form, or business associate agreement (collectively, an "Enterprise Agreement"), then: (a) the Enterprise Agreement governs the matters it addresses, and in the event of any conflict between these Terms and the Enterprise Agreement, the Enterprise Agreement controls; and (b) these Terms apply to that Client and its Authorized Users only as to matters the Enterprise Agreement does not address.

You must be at least 18 years old to use the Services.

The Services may only be used by healthcare organizations and individuals authorized by those organizations.

The Services are not intended for use by patients or consumers for personal purposes.

Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Keep account information up to date
• Maintain the confidentiality of login credentials

Authorized Users

Clients are responsible for:

• All activity conducted under their accounts
• Ensuring Authorized Users comply with these Terms
• Promptly notifying Avico Health of any unauthorized access

Avico Health may suspend or terminate accounts that violate these Terms.

Subject to these Terms, Avico Health grants Clients a limited, non-exclusive, non-transferable, revocable right to access and use the Services solely for internal business purposes in connection with healthcare administrative operations.

You agree not to:

• Use the Services for unlawful purposes
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with or disrupt the Services
• Circumvent access controls or security measures
• Use the Services to provide medical advice or clinical decision-making
• Use the Services in a manner that violates applicable laws, including healthcare regulations

Avico Health does not provide medical advice, diagnosis, treatment, or clinical decision support.

The Services are designed to support administrative and operational workflows only.

Clients are solely responsible for:

• Clinical decisions
• Patient care
• Interpretation and use of information generated by the Services

The Services may integrate with third-party systems, including payors, clearinghouses, communication vendors, and infrastructure providers.

Avico Health is not responsible for:

• Third-party services
• Data accuracy from external systems
• Availability or performance of third-party integrations

Use of third-party services may be subject to additional terms imposed by those providers.

Certain Services may require payment of fees under an Enterprise Agreement. Unless otherwise stated in the applicable Enterprise Agreement, fees are exclusive of taxes, which are the responsibility of the Client.

All intellectual property rights in the Services, including software, documentation, and content, are owned by Avico Health or its licensors.

Except as expressly permitted, these Terms do not grant you any rights to Avico Health trademarks, logos, or proprietary materials.

Avico Health may suspend or terminate access to the Services:

• For violations of these Terms
• For security or legal reasons
• Upon termination of any applicable Enterprise Agreement

Upon termination:

• Your right to access the Services ends
• Certain provisions (including limitations of liability) survive termination

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVICO HEALTH DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AVICO HEALTH DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET CLIENT REQUIREMENTS.

LIMITATION OF LIABILITY FOR CLIENTS AND THEIR AUTHORIZED USERS IS GOVERNED BY THE APPLICABLE ENTERPRISE AGREEMENT. WITH RESPECT TO ANY OTHER ACCESS TO OR USE OF OUR WEBSITE, TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• AVICO HEALTH SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• AVICO HEALTH'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE WEBSITE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO AVICO HEALTH IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Any legal action must be brought in state or federal courts located in New York and the parties consent to such jurisdiction.

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised effective date.

Continued use of the Services after changes take effect constitutes acceptance of the updated Terms. Updates to these Terms do not modify any Enterprise Agreement.

For questions about these Terms, contact:

Avico Health, Inc.
Email: privacy@avicohealth.ai